Terms and Conditions
General Terms
These terms govern your use of West Ace Net Casino and all associated services. By registering an account and using the platform, you accept these conditions in full. The casino reserves the right to modify terms at any time with changes taking effect immediately upon publication. Continued use of services after amendments constitutes acceptance of updated terms. Players should review this page periodically to remain informed of current policies.
All players must be at least 18 years old and legally permitted to gamble under their jurisdiction’s laws. The casino verifies age and identity before processing first withdrawals. False information provided during registration results in account closure and forfeiture of balances. Only one account per person, household, and IP address is permitted. Creating multiple accounts to abuse promotions leads to permanent ban and confiscation of funds.
Account Registration and Security
Players must provide accurate personal details during signup including full name, date of birth, address, and contact information. The casino uses this data to verify identity and comply with anti-money laundering regulations. You’re responsible for maintaining account security by keeping login credentials confidential. Notify customer support immediately if you suspect unauthorized access. The casino isn’t liable for losses resulting from compromised accounts due to player negligence.
Account sharing is strictly prohibited. Only the registered account holder may deposit, wager, and withdraw funds. Lending accounts to third parties or allowing others to play using your credentials violates terms and may result in account closure. All activity occurring under your login credentials remains your responsibility regardless of who physically accessed the account.
Deposits and Withdrawals
Deposits process instantly for most payment methods with credited funds available for immediate play. Minimum deposits typically start at €10 though some methods require €20. The casino doesn’t charge deposit fees but payment providers may apply their own charges. Check with your bank or e-wallet service regarding potential transaction costs.
Withdrawal processing times vary by method with e-wallets completing fastest, usually within 24 hours. Card withdrawals take 1-3 business days while bank transfers may require 3-5 days. First withdrawal requests trigger identity verification requiring government-issued photo ID and proof of address dated within three months. The casino reserves the right to request additional documentation if needed for compliance purposes.
Withdrawals must use the same payment method as deposits where possible to prevent money laundering. If your deposit method doesn’t support cashouts, the casino arranges alternative withdrawal methods after verification. Minimum withdrawal amounts typically start at €20 with daily, weekly, and monthly limits depending on your account tier and payment method selected.
Bonus Terms and Conditions
All bonuses carry specific terms detailed on individual promotion pages. General conditions include minimum deposit requirements, wagering obligations, game restrictions, and maximum bet limits during active bonus periods. Bonuses expire if wagering isn’t completed within specified timeframes, typically 30 days from activation. Unused free spins expire within 7 days unless otherwise stated.
Wagering requirements apply to bonus amounts and must be met before requesting withdrawals. Different game types contribute varying percentages toward clearing wagering. Slots contribute 100% while table games and live casino typically contribute 10%. Some high RTP slots may be restricted from bonus play or contribute reduced percentages. Check restricted games lists before playing with active bonuses.
Breach of bonus terms including exceeding maximum bets, playing restricted games, or attempting fraudulent activity results in bonus forfeiture along with any associated winnings. The casino reserves the right to void bonuses and winnings if terms are violated whether intentionally or accidentally. Read full terms carefully before accepting any promotional offer.
Responsible Gaming
The casino promotes responsible gambling and provides tools to help manage play. Set deposit limits, loss limits, and session time reminders through your account settings. Self-exclusion options range from 24 hours to permanent closure. Contact customer support anytime to implement cooling-off periods or exclude yourself from marketing communications.
If you’re concerned about problem gambling, seek help from organizations like GamCare, Gamblers Anonymous, or your local support services. The casino partners with responsible gaming charities and displays helpline numbers throughout the site. Take regular breaks during gaming sessions and never gamble with money you cannot afford to lose. Treat gambling as entertainment rather than income generation.
Fair Gaming and RNG
All casino games use certified random number generators tested regularly by independent auditors. RNG certification ensures outcomes remain unpredictable and fair for all players. Live dealer games employ physical equipment like card shoes and roulette wheels with multiple camera angles providing transparency. Game RTPs are displayed in individual game information screens reflecting long-term theoretical return percentages.
The casino maintains strict game integrity standards and investigates any suspected irregularities. Players found exploiting software bugs or glitches face account closure and forfeiture of winnings obtained through such methods. Report any suspected game malfunctions immediately to customer support rather than attempting to exploit them.
Intellectual Property
All content including logos, graphics, text, and software belongs to the casino or its licensors and is protected by copyright laws. Players may not reproduce, distribute, or create derivative works from site content without express written permission. Screen recording or photographing games for purposes beyond personal reference violates intellectual property rights.
Prohibited Activities
The following activities are strictly forbidden and result in immediate account termination:
- Creating multiple accounts to abuse bonuses
- Colluding with other players in multiplayer games
- Using bots, scripts, or automated software
- Attempting to reverse engineer or manipulate casino software
- Providing false identity documents
- Depositing funds from third-party accounts
- Using stolen credit cards or fraudulent payment methods
- Abusive behavior toward staff or other players
Detected prohibited activity triggers account closure with balances forfeited. The casino cooperates with law enforcement regarding criminal activity including fraud and money laundering.
Dispute Resolution
Contact customer support first to resolve any issues or concerns. The casino’s support team handles most matters quickly and fairly. If disputes cannot be resolved through customer service, players may escalate complaints to the licensing authority overseeing casino operations. Contact details for regulatory bodies appear on the casino’s licensing information page.
The casino isn’t liable for losses resulting from technical failures, internet disruptions, or circumstances beyond its reasonable control. In rare cases where technical errors occur, the casino reserves the right to void affected bets and refund stakes. Maximum liability for any individual claim is limited to the amount in dispute capped at the player’s account balance at time of incident.
Account Closure and Dormancy
Players may close accounts at any time by contacting customer support. Withdrawal requests for remaining balances process normally subject to standard verification procedures. The casino may close accounts suspected of breaching terms or involved in fraudulent activity without prior notice.
Accounts inactive for 12 consecutive months may incur monthly dormancy fees deducted from remaining balances. The casino notifies players via registered email before applying dormancy charges. Logging in and placing wagers reactivates dormant accounts stopping further fees.
Amendments and Communication
The casino communicates important information including terms updates, bonus offers, and account notifications via email. Ensure your registered email address remains current and check messages regularly. Players are responsible for staying informed of terms changes regardless of whether they read communications sent.
These terms constitute the entire agreement between players and the casino superseding any previous agreements or representations. If any provision is deemed unenforceable, remaining terms continue in full effect. The casino’s failure to enforce any term doesn’t constitute a waiver of its right to enforce that term in the future.